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1
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Order Service
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Order checking, inform you shipping and send email to buyers for the order tracking info,tracking until it arrival.
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2
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Inform you to handle the order modification and refunding if needed
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3
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email reminder to customers who submitted the unpaid orders to finish the payment
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4
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Accompany you to handle the customer complaint
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5
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Customer service
(English and Chinese language)
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Handling the inquiries via Live chat 8H/5D (China time 8:30-12:00 am, 1:30-6:00pm , you offer us your account of live chat from comm100)
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6
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handling the inquiries via Telephone 8H/5D
(China time 8:30-12:00 am, 1:30-6:00pm)
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7
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Reply products FAQ (you need offer us a FAQ list first, if the question is out of
the list, we will ask you for help)
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8
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Reply message from "Contact us"
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9
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Web Banner Updates
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Up to 10 different new banners update per month (5 pieces of main banners, 2 pieces of small banner, 3 pieces of AD banners )
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10
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Products Management
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New products update up to 50 per month
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11
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New products update up to 80 per month
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12
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New products update up to 100 per month
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13
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Price adjustment according to your request when needed
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14
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Set 10 group buy product when Holidays and Festivals
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15
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Marketing And Promotion
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Publish Ads with website link and products pictures, 1 Ads share per working day per platform :Facebook, Linkedin, tumblr, twitter, sina weibo
(platform register name and password Details provided by you)
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16
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Updating 1 article blog per working day for your website based on the products keywords, to help web rank top page.
platform :Hexun blog, sina blog, tumblr
(platform register name and password Details provided by you)
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17
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Up to 100 emails sent to new customers by newletter per working day
(4 different newsletter designs per month )
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18
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Up to 500 emails sent to new customers by newletter per working day
(4 different newsletter designs per month , email address offered by you)
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19
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Up to 1000 emails sent to new customers by newletter per working day
(4 different newsletter designs per month , email address offered by you)
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20
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Up to 3500 emails sent to new customers by newletter per working day
(4 different newsletter designs per month , email address offered by you)
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21
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Stores on third-party platforms
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Open store on alibaba . You register first, then we decorate
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22
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Email inquiries reply
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23
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Update products on alibaba , up to 5 products per working day
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24
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Update products on alibaba , up to 10 products per working day
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25
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Update new products on alibaba , up to 20 products per working day
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26
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Open store on amazon.You register first, then we decorate
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27
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inquiries reply
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28
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Order checking, inform you shipping and send email to buyers for the order tracking info,tracking until it arrival
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29
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Inform you to handle the order modification or refunding
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30
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Tracking the unpaid clients
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31
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Accompany you to handle the complains
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32
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Update products products on amazon ,up to 5 products per working day
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33
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Update products on amazon ,up to 10 products per working day
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34
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Update products on amazon ,up to 20 products per working day
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35
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Open store on ebay. You register first, then we decorate
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36
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Inquiries reply
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37
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Order checking, inform you shipping and send email to buyers for the order tracking info,tracking until it arrival
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38
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Products Changing or Refunding service
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39
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Tracking the unpaid clients
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40
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Accompany you to handle the complains
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41
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Update products on ebay , up to 5 products per working day
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42
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Update products on ebay , up to 10 products per working day
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43
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Update products on ebay , up to 20 products per working day
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44
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Daily Report
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Daily report will be uploaded into servicepay management system of above work
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Staffs working for you
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1
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1
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2
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3
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4
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Monthly Pricing
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$
8
0
0
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$
1
0
0
0
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$
1
5
0
0
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$
2
0
0
0
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$
2
5
0
0
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Annual Pricing
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$
8
0
0
0
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$
1
0
0
0
0
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$
1
5
0
0
0
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$
2
0
0
0
0
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$
2
5
0
0
0
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